Ajax Network Solutions Private Limited

In order to comprehend the needs of the clients in a better manner, we provide demo tour of the firewall of their choice. We ensure to implement all policy of filtering and scanning for the traffic, and show the customer about results and advantages in live. Once the clients set a purchase order, we implement the purchased device in the network, and fully configure it as per the requirement. Our clients are provided with assistance related to the training of the device to educate clients about its working principle.

Additionally, we offer following services to the clients:

• Post-Sales Support: After the successful completion of installation, we offer assistance as per the warranty of the appliance and the type of subscription value they have.
• Things We Do Better: We strive to respond within 60 Minutes or Less–Guaranteed. The phone calls get answered within 60 minutes or less by an experienced technician in case of the reported issue needs an escalation.
• Quick resolution: We offer our remote support services. Our engineers are able to analyze and resolve over 90% of client issues remotely, to ensure continuity of service, increasing productivity, and reducing the need for costly on-site visits.
• On-Site Support in Emergency cases: Our engineers also work on-site to resolve critical issues that cannot be resolved remotely.
• Live support chat: We also provide live support chat, so as we could share some live logs, packet flow and document with screen shots to configure with.